Team Lead Customer Support

This role is responsible for leading and inspiring a team of up to 15 Customer Support Specialists, ensuring high-quality service for Swedish customers while embodying Tibber’s values. Key responsibilities include team leadership, performance management, process improvements, collaboration with other departments, and handling union relations.

The ideal candidate has substantial customer support leadership experience, preferably in the energy or tech sectors, with strong people management skills, union relations experience, and fluency in Swedish and English. The role may be elevated to an even more senior position based on experience.

Tibber is a fast-growing, mission-driven startup transforming the energy industry with a focus on sustainability and user-centric innovation. Founded in 2016, the team has grown to 300+ across multiple cities and continues expanding with thousands of new users monthly. Supported by top investors, Tibber values adaptability and inclusivity, welcoming diverse applicants to join its journey.

Express your interest in this fun opportunity below. We will evaluate candidates on an ongoing basis, in close collaboration with our wonderful client.